Auto Body & Collision Repair FAQ

A white truck with the hood up is sitting in a garage.

Answers to Common Questions About Collision Repair in Scottsdale


If you’ve been involved in an accident or noticed unexpected body damage on your vehicle, it’s fair to have questions about how to fix your car or navigate the insurance process. At First Class Auto Body in Scottsdale, our team is more than happy to help you get the info you need to make an educated decision regarding your vehicle. Below you will find a selection of frequently asked questions our team gets, but if you have others or need additional answers, don’t hesitate to reach out. We’re here to help.

  • Where is First Class Auto Body located?

    We're located at 3002 N. Civic Center Plaza, Scottsdale, AZ, conveniently serving Scottsdale and the surrounding communities.

  • What are your business hours?

    Our collision repair shop is open Monday through Friday from 7:30 AM to 5:00 PM.

  • How long has First Class Auto Body been in business?

    First Class Auto Body has proudly served Scottsdale since 1996, providing expert collision repair and outstanding customer service.

  • What types of vehicles do you repair?

    We repair all makes and models, including domestic, Asian, and European cars, trucks, SUVs, and vans.

  • What collision repair services do you offer?

    We provide complete collision repair, including bumper repair, unibody and frame repair, auto painting, dent repair, scratch repair, paintless dent repair, auto glass repair, and more.

  • Are your technicians I-CAR Certified?

    Yes. Our technicians are I-CAR Certified and use modern repair techniques and equipment to restore your vehicle to manufacturer standards whenever possible.

  • Do you work with insurance companies?

    Yes. We work with most major insurance providers to help simplify the claims process while always keeping your best interests as our top priority.

  • Do you offer free collision repair estimates?

    Yes. We provide free estimates for auto body repair and collision repair in Scottsdale. We are a full service collision show.

  • Do you offer loaner cars?

    Yes. Loaner vehicles are available to help keep you on the road while your vehicle is being repaired. Please ask about availability when scheduling your repair.

  • Can you match my vehicle's paint color?

    Absolutely. We use advanced color matching technology to ensure repaired panels blend seamlessly with your vehicle's existing finish.

  • Can you repair dents without repainting?

    Yes. Paintless dent repair in Scottsdale is available for many minor dents where the paint surface has not been damaged.

  • Do you repair windshields and auto glass?

    Yes. We offer auto glass repair and auto glass replacement in Scottsdale for damaged windshields and other automotive glass.

  • What is BumperDoc?

    BumperDoc is our fast cosmetic repair division, specializing in bumper repair, dent repair, windshield repair, scratches, and other minor auto body damage, often with much faster turnaround times than traditional collision repairs.

  • How long do BumperDoc repairs take?

    Many BumperDoc cosmetic repairs can be completed in as little as one day, depending on the type and extent of the damage.

  • How do I schedule an estimate or appointment?

    For comprehensive collision services, call First Class Auto Body to schedule a free collision repair estimate in Scottsdale at (480) 771-7967. For cosmetic auto body repair in Scottdale, contact BumperDoc at  (480) 933-5635. We look forward to helping you get back on the road in a car that is safe, reliable and looks great.